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I had a bit of an adventure
Submitted by Bill St. Clair on Wed, 2006-02-01 07:32.

I had a bit of an adventure on Monday, attempting to get my Aeropress from FedEx. They tried to deliver it to my office on Saturday, when nobody was there. The tracking screen said that it was being held for customer pickup at their office. But there was no address or telephone number. I called a local Kinkos Fed-Ex drop-off place and was told to go to Menands, about 20 minutes from my office, to pick it up. I asked for a phone number to verify that it was there, but she said they had no published phone number. So I drove there. It was a huge building, but there were only two people in the customer service area, one waiting on people and the other visible through a window to a back room. When I read the lady my tracking number, she said that it was too long and that Home Delivery packages would be near the airport, about half a mile from my office. So back to the office I went. No FedEx facility in sight, but I saw a delivery truck, so I asked there. She told me that the facility used to be there, but that it had moved to Guilderland, but she didn't know exactly where. So I called the FedEx 800 number. After five minutes of navigating their automated answering service, which, by the way, recognized my tracking number spoken as you would to a person, I figured out how to get a live person. She told me where the Guilderland facility was, using, praise the Lord, the tracking number that I had told the computer earlier, but said that they were closed on Mondays. They would deliver it on Wednesday. I told her that I would pick it up on Tuesday instead. Well, I was running late yesterday morning, so I didn't go there. Surprise! The package was sitting on my seat. Whew!

Bottom line: don't try to pick up a package at FedEx. Let them deliver it to you. They're very good at the latter, but not set up for the former.

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